Privacy Policy | Mass Vehicle Security UK

1. Who we are

Mass Vehicle Security Ltd. is the data controller responsible for your personal data.

Contact details:

Mass Vehicle Security Ltd

Unit 1, 41 St Thomas Road, Derby, DE23 8RF

Email: info@massvehiclesecurity.co.uk

Phone: 0333 772 2429

2. What data we collect

We may collect the following types of personal data:

Identity data: name, job title, company name

Contact data: email, phone number, postal address

Technical data: IP address, browser type, operating system

Usage data: website activity, pages visited, form submissions

Communication data: messages, feedback or queries you send us

3. How we collect your data

Directly: when you contact us, book a service, or submit a form

Automatically: via cookies and similar technologies on our website

From third parties: such as analytics providers or ad platforms (where you’ve consented)

4. How we use your data

We use your data to:

Respond to enquiries and customer service requests
Process and manage orders, bookings, and installations
Send service or appointment updates
Improve our website and services
Send marketing communications (if you’ve opted in)
Meet our legal and regulatory obligations
Prevent fraud and ensure system security

5. Legal basis for processing

We rely on the following legal grounds under the UK GDPR:

Consent – when you agree to marketing or cookies
Contract – to provide a product or service you’ve requested
Legal obligation – for tax, accounting and compliance
Legitimate interest – for running and improving our business, provided it doesn’t override your rights

6. Who we share your data with

We may share your data with:

Trusted service providers (e.g. website hosts, payment processors)
Professional advisers (e.g. accountants, insurers)
Legal authorities if required by law

We never sell or rent your data to third parties.

7. Data security

We use appropriate security measures to protect your data from loss, misuse, or unauthorised access. However, no online system is 100% secure, so we cannot guarantee absolute security.

8. How long we keep your data

Enquiries and contact records: 2 years
Service and order records: 7 years (for legal/tax purposes)
Marketing consent: until you unsubscribe or request removal

9. Cookies and tracking technologies

We use cookies and similar technologies to improve website functionality, analyse traffic and deliver a better user experience. These may collect anonymised technical and usage data such as your IP address, browser type, pages visited and time spent on the site.

By continuing to browse our site, you consent to our use of cookies in line with this policy.

You can manage or disable cookies through your browser settings at any time. Please note that blocking cookies may affect how the site functions. Essential cookies – which enable core functionality like page navigation and secure access – cannot be disabled.

10. Your rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request erasure (“right to be forgotten”)
Restrict or object to processing
Request data portability
Withdraw consent at any time (where processing is based on consent)

To exercise your rights, contact us at info@massvehiclesecurity.co.uk. We may need to verify your identity before responding.

11. International transfers

We do not transfer your data outside the UK unless appropriate safeguards (e.g. Standard Contractual Clauses) are in place and you’ve been informed.

12. Third-party links

Our site may link to external websites with their own privacy policies. We are not responsible for their content or data practices. Please review their policies separately.

13. Changes to this policy

We may update this policy occasionally to reflect legal changes or improvements to our services. The latest version will always be available on our website.